Batemans Bay Power & Sail is committed to providing quality products and services to you, our customers.
This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information that identifies an individual.
This Personal Information is obtained in many ways including via our website, by telephone & and email, as well as from third parties.
We do not guarantee website links located on our website or the policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our products and services to you.
When you place an order with us, we collect the following information from you:
- your name
- billing address
- delivery address
- email address; and
- telephone number.
This information must be provided to allow us to deliver your order to you and to contact you if necessary. These details are retained in our database for record keeping purposes. Your email address may also be used to contact you if you do not complete a transaction on our website to see if there were any problems and if we can help you to complete your purchase.
If you elect to pay online using your credit card, your credit card details are not stored by us. They are encrypted and passed directly to the bank through our security provider.
Any other information you provide at the checkout (eg comments) may be stored by us in order to improve our website and the quality of the goods and services we offer.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure, for example:
- Data analysis to continually improve and develop our services, products, internal processes and website; and
- Ongoing monitoring of security in order to prevent fraud.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
It is very unlikely that we will obtain or hold Sensitive Information, however in that event, it will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
We will not disclose Your Personal Information except as set out above.
We will not sell Your Personal Information at any time.
Cookies
Our website uses cookies for certain purposes, including data analysis. This means that our server will identify your computer’s IP address or details of your mobile device (and possibly other information as well). This allows us to better understand visitors to our website and to continually assess and improve the functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors.
Most web browsers are set by default to accept cookies but you can alter this should you wish to do so.
We may also use Google Analytics to collect information about the use of our website. For more information about Google Analytics, please see: https://policies.google.com/technologies/partner-sites
By agreeing to accept our use of cookies, you are giving us permission to place, store, and access any cookies placed on your computer or mobile device.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in customer records which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Batemans Bay Power & Sail will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and will be updated here.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Address: 38 Cranbrook Rd, Batemans Bay NSW 2536
Phone: (02) 4472 7263
Email: info@baypowerandsail.com.au